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{{label}}AIA Quality Healthcare Partners or AQHP, is our panel of private specialist doctors exclusively curated for AIA HealthShield Gold Max customers. Each of them has at least 5 years of specialist experience and a clean professional track record.
With AQHP, we have made it easy for you to gain access to more than 200 specialists, across 26 medical disciplines in Singapore. It is also convenient for you to request for an appointment with your preferred AQHP specialist using the following methods:
Upon submission of your request, we will contact you via SMS/call on the status of your appointment within 1 hour*. You will also get to enjoy pre-negotiated outpatient consultation fees with our AQHP specialist as an AIA HealthShield customer.
(*For requests submitted on Mondays to Fridays, between 8.45am to 5.30pm. Excludes Public Holidays)
Notes:
All existing and new AIA HealthShield Gold Max customers will enjoy exclusive access to services provided by AQHP.
Our AQHP specialists are carefully selected based on their professional track record and a minimum 5 years of specialist experience. We also ensure that we have a healthy mix of medical fields when selecting our AQHP specialists to cater to your medical needs.
You can access our AQHP specialists’ profiles here.
For easy access on the go, you can also access the list on the AIA Healthcare mobile app, which is available for download from the Apple App Store and Google Play Store.
You can request for an appointment with your preferred AQHP specialist using the following methods:
Alternatively, you may also contact your AIA Financial Services Consultant or Insurance Representative for assistance.
Yes, you may request for an appointment on behalf of another insured. Please submit your request here.
Upon submission of your request, we will contact you via SMS/call on the status of your appointment within 1 hour*.
(*For requests submitted on Mondays – Fridays, 8.45am to 5.30pm, excluding Public Holidays.)
If your appointment request is submitted:
Please note that the confirmed appointment date will be subject to the specialist's availability.
Example:
Appointment request submitted |
Earliest possible appointment |
Monday, before 1:00pm |
Next working day, Tuesday |
Monday, after 1:00pm |
Day after next working day, Wednesday |
Friday, before 1:00pm |
Next working day, Monday |
Friday, after 1:00pm |
Day after next working day, Tuesday |
Working days exclude Saturdays, Sundays, Public Holidays and eve of selected Public Holidays.
Most of the specialist clinics have short consultation hours on Saturdays, hence their appointment timeslots are usually full. They also do not operate on Sundays and Public Holidays.
You may call our medical concierge at 6248 8288 to make changes to your appointment or contact the clinic directly to make the changes.
Please bring along the following items:
The availability of the items will help the specialist to better understand your current medical condition.
You can arrange for follow-up appointments directly at the clinic after your consultation. You do not need to go through us again to make the follow-up appointment.
We do encourage you to let us help connect you with an AQHP specialist to make an appointment as we strive to provide you with the best experience possible.
In the event of an emergency, please proceed directly to the Accident & Emergency department of a hospital nearest to you.
All AIA HealthShield Gold Max customers can submit an AIA HealthShield pre-authorisation request for their hospital or surgical bill before admission.
Once the AIA HealthShield pre-authorisation request has been approved, we will issue a Certificate of Pre-Authorisation stating the approved amount for the specific medical diagnosis, treatment date and procedures.
You can receive the treatment without having to make any payment for the items stated in the Certificate of Pre-Authorisation. However, for items and expenses that are not payable within the insurance benefits and/or exclusions as stated in the Certificate of Pre-Authorisation, the hospital will charge them to you directly.
No. Approval will be subjected to the conditions satisfying our AIA HealthShield Gold Max claims and pre-authorisation guidelines.
If your request is declined, you will have to pay a deposit upon admission and settle the bill in full at discharge. The hospital or the relevant medical institution will e-file the claims to us. We will assess the claims submission and pay them if it is approved. The payment can be in full or partial, based on the outcome of the assessment of the claims submitted. The hospital or relevant medical institution will reimburse you accordingly after this process.
Our AIA Quality Healthcare Partners (AQHP) will need to send us the request for pre-authorisation at least 3 working days prior to the planned surgeries or hospital admissions.
AIA HealthShield Pre-Authorisation is not applicable for surgeries and/or admissions due to emergencies. This is because we will need to assess and evaluate the pre-authorisation request submitted before we can issue a Certificate of Pre-Authorisation. This process usually takes about 3 working days.
AIA HealthShield Pre-Authorisation is applicable through AQHP with requested medical treatment performed at Farrer Park Hospital, Gleneagles Hospital, Mount Alvernia Hospital, Mount Elizabeth Hospital, Mount Elizabeth Novena Hospital, Parkway East Hospital and Thomson Medical Centre and participating AQHP specialist clinics.
Claims are to be submitted to us by the Medical Institutions through the system set up by the Ministry of Health of Singapore in accordance with the terms and conditions under the CPF Act and the MediShield Life Scheme Act 2015 (where applicable), as amended from time to time. Once you have given the medical institution the authorisation to submit your claim for you, the medical institution will submit a claim to the insurer on your behalf.
This will not be applicable to claims under Pre- Hospitalisation Benefit, Post-Hospitalisation Benefits, Congenital
Abnormalities of Insured’s Biological Child from Birth (for female Insured), Non-insured Donating an Organ to Insured,
Emergency Overseas (outside Singapore) Medical Treatment Benefit and Post-Hositalisation Psychiatric Treatment under
the Benefits Provisions of this Policy. Claims must be notified through the submission of a completed Accident &
Hospitalisation with other proof of loss documents as may be determined by us to our satisfaction.
Please refer to the link provided here for further details.
The deductible is the portion of costs the policyholder is liable for before any benefits are payable and is applied to the claimable amount, not the total bill amount. The claimable amount is calculated based on the schedule of benefit limits.
The deductible is applied on a policy year basis. Once the total claimable amount for claims arising within the same policy year exceed the deductible, the deductible will not apply to further claims arising within the same policy year. No deductible is applied for out-patient claim.
Co-insurance is the fixed percentage the policyholder is liable for in excess of the deductible and is applied to both in-patient and out-patient claims.
It is defined as “any pre-existing illnesses, disease or impairment from which the insured is suffering prior to the Policy Date, other than those defined in Serious Illness, unless declared in the Application form and specifically accepted by the Company”.
Except in the case of an “Emergency”, overseas medical treatments are not covered. “Emergency” means a serious illness or injury or the onset of a serious condition, which in our opinion requires urgent remedial treatment to avoid death or serious impairment to the Insured’s immediate or long-term health.
He needs to submit the original final hospital bill to his company insurer and a copy of our settlement letter to claim the balance of the hospital bill not covered under the integrated plan.
All medically necessary medications prescribed by the attending physician related to the hospitalisation is claimable, subject to the terms and conditions of the Policy. This does not include supplement, experimental drugs etc.
These technologies are currently not approved locally and under review by MOH. Thus, we are unable to review the request for such treatment as it is falls under the general exclusion. We will provide more information on the application process once they are approved for use locally.
Please contact your AIA Financial Services Consultant/Insurance Representative or call our AIA Customer Care Hotline at 1800 248 8000 to update your personal particulars.
You may consult your AIA Financial Services Consultant/Insurance Representative or call our AIA Customer Care Hotline at 1800 248 8000.
Alternatively, you can also access your policy details on the go via My AIA SG mobile app.