We strive to assist you for all your inquiries with high touch customer service.
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Manage all your AIA payments from one convenient location
Quality Healthcare Specialist Partners exclusively for AIA HealthShield Gold Max customers
Connect securely and view all your financials at one glance
Have a question? You may find the answer here
A selection of forms you can download, fill in and send back to us
Need to make a claim? Learn more about the claim process.
Useful information for policyholders
Open: 8:45am to 5:30pm, Mon - Fri
Merge Accounts
Please enter your existing AIA eCare username & password to merge your AIA eCare and Vitality accounts.
AIA eCare username
AIA eCare password